We hope you love every product you buy from us but if you want to return any purchase you made then feel free. Please make sure that the products being returned are kept in their original condition at the time of return to ensure you are refunded in full and without delay.
To make a return via post
The cost of postage to return goods is on your account unless you provide us with a valid proof of postage receipt, in which case we can provide a full refund for posting the return(s) as well. Please ensure to send the item with its original packaging too.
To make a return via a collection point
It is essential to book a timeslot and day for returning goods to ensure no delay in refunds being made. Please ensure to return the item with its original packaging as well.
Combination returns – Full or part
If an item(s) you would like to return was bought as part of a combination purchase (e.g. a multi-buy pack of lipstick pots) then please ensure you return all the items that were part of the combination to have a full refund provided. However, if only part of a combination buy is faulty and you prefer replacements rather than a refund then please return goods which are faulty and keep the ones you are satisfied with.
How long does a refund take?
We aim to process refunds within a maximum of five working days from when we receive your returned item(s). Once this happens your payment provider must release the money back into your account, (each provider differs on timing to process). Any purchases made through Payfast will be refunded back into your PayFast account.